We are
looking for:
Chief Investment and Property Officer
Chief Customer Officer
Location: Middlesbrough (Hybrid working)
Chief Investment and Property Officer
Salary £160,109 per annum
Chief Customer Officer
Salary £160,109 per annum
How we performed in 2024-25
RSH ratings
90.0% overall customer satisfaction
£229.4million turnover*
£32.5million net surplus*
650 new homes delivered
£135.5million invested in new homes*
£113.4million invested in existing homes*
90.7% satisfaction with repairs service
75.2% of homes rated EPC C or above
77 customer net promoter score
* provisional year-end position
About us
Today, we own and manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.
Our vision is to be the most trusted housing association, with happy customers.
In fact, we put our customers at the heart of everything we do.
That means investing millions of pounds each year to keep our homes safe, secure and well maintained.
It means supporting people who need help to get onto the housing ladder, pay rent and to keep their home in good repair.
And it means building high-quality new homes for rent and shared ownership (we’re a strategic partner in Homes England’s Affordable Homes Programme).
But we don’t just manage and build homes.
We help people into work and training.
We deliver services to prevent homelessness and support people affected by domestic abuse.
And we continue to take decisive steps towards net zero, as we reduce our impact on the environment.
Of course, we know we can’t do everything on our own and so we place great importance on working with our partners and listening to their views.
After all, we’re better together!
If this sounds like your kind of thing, we’d love to hear from you.
We’re passionate about providing equal opportunities and welcome a broad diversity of talent to apply for our vacancies.
Equality, diversity and inclusion
We are proud to be an inclusive organisation and we encourage people from all walks of life to apply for our roles so that we can truly reflect the neighbourhoods in which we work.
We are an equal opportunities employer and service provider, committed to achieving equality of opportunity, valuing diversity and promoting an inclusive culture for everyone.
If you have a disability, a learning difficulty such as dyslexia, a medical condition or an individual need which you believe may affect your performance at selection, we’ll be happy to adjust our processes to enable you to perform at your best.
Download a
candidate pack
Chief Investment and
Property Officer
Chief Customer
Officer
Strategy, vision
and values
Last year, we launched our new Business Strategy 2024-2035.
Following feedback from our valued staff and partners, we made it shorter, simpler and snappier.
It articulates our vision, mission, strategic priorities, values, and how they all fit together.
You’ll find all the detail in the strategy document itself, including clear objectives, statements of ambition describing where we want to be in 2030 and 2035 and how we’ll measure our progress along the way.
Our values
Following a colleague-led culture refresh, we’re embedding our ‘Better Together’ approach, which is underpinned by our four values:
